FAQs

1. HOW DO I PLACE MY ORDER?

Choose your product, click the Add to Cart button, and follow the checkout steps to complete your order. You will receive an order confirmation by email after your purchase is placed successfully.

2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We currently ship within the United States. Orders are processed within 1-2 business days. After dispatch, transit time is usually 3-4 business days. In most cases, customers receive their order within approximately 4-6 business days from purchase, excluding weekends and holidays.

3. MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 24-72 hours to appear in the carrier’s system after shipment. If your tracking has not updated after that window, please contact us and we will help review the shipment.

4. I NEED HELP WITH A LATE ORDER

If your order has not arrived within the expected delivery window, please contact our support team at contact@agatecity.shop or call +1 (218) 834-2304. Please include your order number so we can assist you faster.

5. WHEN WILL MY CARD BE CHARGED?

Your payment is authorized and charged at the time your order is placed successfully.

6. HOW SECURE IS MY PERSONAL INFORMATION?

We use industry-standard security measures, including SSL encryption during checkout, to help protect your payment and personal information.

7. WHERE CAN I REVIEW YOUR STORE POLICIES?

You can review our Shipping Policy, Return and Refund Policy, Privacy Policy, and Accepted Payment Methods pages at any time.